Comprehensive Warranty Policy

At Onyx Medical Groups, we prioritize your satisfaction and confidence in our products. To ensure a seamless ownership experience, we provide a robust warranty that reflects our commitment to quality, reliability, and exceptional service.

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Warranty Coverage Periods

1. Machine Warranty

   • Your machine is protected by a 2-year warranty, beginning on the delivery date, ensuring peace of mind for long-term use.

2. Handle Warranty

   • The handle(s) of your device are covered under a 1-year warranty, starting from the delivery date, recognizing the intensive nature of handle use.

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What Does the Warranty Cover?

Our warranty provides comprehensive coverage for:

• Manufacturing Defects: Protection against defects in materials and workmanship under normal operational conditions.
• Replacement Parts: Defective components will be replaced at no additional cost during the warranty period.
• Technical Support: Expert assistance for diagnosing and resolving operational issues.
• Maintenance Guidance: Access to recommendations and resources to ensure proper care and longevity of your equipment.

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Warranty Exclusions

While our warranty is extensive, it does not include:

• Misuse or Neglect: Damage resulting from improper use, mishandling, or failure to follow maintenance protocols.
• Unauthorized Modifications: Alterations or repairs performed by unauthorized personnel void the warranty.
• Consumable Components: Parts subject to regular wear and tear, such as filters, are excluded unless explicitly stated.
• External Factors: Issues caused by power surges, improper installation, or environmental factors outside of standard operating conditions.

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How to Initiate a Warranty Claim

If an issue arises, we are here to help you resolve it quickly and effectively.

1. Contact Our Support Team

   • Email onyxmedicalgroups@gmail.com with the following details:
     • Product name and serial number.
     • Proof of purchase.
     • A detailed description of the issue.
     • Photos or videos demonstrating the problem to assist in diagnosis.

2. Step-by-Step Diagnosis

   • Our technical team will work closely with you to troubleshoot and identify the root cause of the issue.

3. Resolution Options

   • Replacement Parts: If the problem is due to a defective part, we will provide replacement components along with clear installation instructions.
   • Repair or Replacement: If the issue cannot be resolved through replacement parts, we may recommend returning the machine or handle for repair or replacement.

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Shipping and Costs

• Replacement Parts: Onyx Medical Groups will cover the cost of shipping replacement parts to you during the warranty period.
• Returns for Repair or Replacement:
  • Customers are responsible for shipping costs when returning a machine or handle for warranty service.
  • Onyx Medical Groups will cover the cost of shipping the repaired or replaced item back to you.

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Additional Terms and Conditions

• Authorized Purchases: The warranty applies only to products purchased directly from Onyx Medical Groups or an authorized distributor.
• Non-Transferable: This warranty is valid only for the original purchaser and cannot be transferred.
• Compliance with Training: The warranty is contingent upon the proper use of the product as outlined in the user manual and training materials provided.

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Post-Warranty Support

After the warranty period expires, Onyx Medical Groups continues to provide technical support and replacement parts at competitive rates. Our team is dedicated to ensuring the longevity and performance of your equipment, even beyond the warranty coverage.

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Our warranty is designed to give you confidence in your purchase while ensuring that your investment is protected. If you have any further questions or require assistance, don’t hesitate to contact us. Your satisfaction is our priority!